Privacy Policy
Last updated: 22/03/2026
1. Information We Collect
We collect and process personal data that you voluntarily provide to us via our website enquiry forms, telephone calls, email communications, or direct contact. This may include:
- Personal Identification Information: Name, email address, phone number, and address.
- Vehicle Information: Vehicle make, model, registration details, key type, and details relating to the service requested.
- Service Information: Details relating to lost or stolen car keys, replacement keys, spare keys, car unlocking, key programming, key cutting, broken keys, and broken locks.
- Website Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and cookies.
2. How We Use Your Information
We collect and use your personal data for the following purposes:
- To respond to your enquiries and provide quotations.
- To provide mobile auto locksmith services.
- To communicate with you regarding appointments and service requests.
- To verify vehicle ownership where required before carrying out certain services.
- To improve our website and services based on customer feedback and usage patterns.
- To comply with legal obligations and ensure the security of our website.
- To send marketing communications where you have provided consent.
3. Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:
- Performance of a Contract: To deliver auto locksmith services you have requested.
- Consent: For responding to enquiries and sending marketing communications.
- Legal Obligation: To comply with legal requirements and vehicle security obligations.
- Legitimate Interest: For improving our services and ensuring the security of our website and business operations.
4. Data Sharing and Disclosure
We do not sell or share your personal data with third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in delivering our services, such as vehicle key suppliers, payment providers, IT providers, or professional advisers. These parties are required to keep your information confidential and only use it for the purposes required to deliver our services.
We may also disclose personal data where required by law or to protect the rights, property, or safety of Marquis Auto Locksmiths, our customers, or others.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, insurance, and business record requirements. We regularly review our data retention practices to ensure compliance.
6. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data where it is no longer necessary.
- Right to Restrict Processing: Request limitation of how your data is used.
- Right to Data Portability: Request transfer of your data to another provider.
- Right to Object: Object to processing for certain purposes, including marketing.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to authorised personnel only.
8. Cookies
Our website may use cookies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices and encourage you to review their privacy policies
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Marquis Auto Locksmiths
Email: dave@marquisautolocksmiths.co.uk
Phone: 07793 751858